Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Short Term Rentals (STR) - Local Contact Response to Complaints
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Short Term Rentals (STR) - Local Contact Response to Complaints
When a complaint is received the local contact is immediately notified via phone call. Hotline agents will call the local contact affiliate with the registration one time, right after the complaint is received to report the complaint for resolution. If the emergency contact does not answer, a detailed voice message of the complaint will be left.
We recommend adding the helpline number to your phone, so you are aware when a complaint is being received: 530-450-2430.
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Short Term Rentals (STR) - Local Contact Response to Complaints
Provide the following information:
- Who you are
- Your contact information
- Rental property address
- How you resolved the complaint
- The time the complaint was resolved
Communication
There are several ways that you can communicate the steps taken to remedy the complaint to STR Division Staff. Listed below are your options for communication. Only one must be completed not all.
- Call the Hotline at 530-450-2430: You can call back the Hotline to provide the steps taken to remedy the complaint.
- Call the STR Division at 530-582-5280: Outside of office hours you can call and leave a voice message with the complaint remediation steps.
- Email the STR Division
- Text the STR Division at 530-536-6417
- Webform Submission: For complaint type choose resolution from the dropdown, complete the rest of the content, and select submit when completed.