Claim for Damages

If you believe you have property damage resulting from a Town of Truckee Department of Public Works vehicle or which occurred as a result of snow removal conducted by the Town of Truckee Department of Public Works, please call us at 530-582-7707. Damage Reports shall be taken during normal working hours then submitted to Administrative Services - Risk Management when applicable. During severe storm events the Operations Center of the Department of Public Works is manned, and we will try to respond to calls as we are able and within the constraints of our resources. Please call 911- for any emergency.

We will respond to your location as soon as possible to take a report, acquire photos, and provide you with the documentation and contact information you require. We ask that you leave the damaged property in its place if at all possible until we can respond.

A Claim Form will be provided by the Public Works employee who responds to take a report or can be filled out on this website through the Form Center. 

Things You Should Know

Right-of-Ways for Town Snow Storage

The public right-of-way is used by the Town for storage of snow plowed from the streets. It is not available for snow storage for individuals. The right-of-way varies in each subdivision. An average right-of-way is 60 feet (approximately 30 feet from the center of the roadway). Tahoe Donner has a 60-feet right-of-way with an additional 20 feet on each side for snow storage, except for Northwoods Boulevard which has an 80feet right-of-way with an additional 20 feet for snow storage. A good indicator is telephone poles, which are usually located within the street right-of-way, about 3 feet from the edge of the private property line.

Mailboxes

Any mailbox installed within the Town right-of-ways is placed there at the owner's risk. Therefore, owners are encouraged to install mailboxes at the maximum usable distance from the edge of the roadway. Posts should be checked for deterioration to reduce the possibility of breakage due to the weight of plowed snow.

Roadside Parking Ban

Per Town Code Section 10.17.030, from November 1 to April 1 it is illegal to park vehicles in the Town right-of-way. This code is strictly enforced by law enforcement and you may be cited and/or towed. Please note that the right-of-way extends beyond the edge of the road pavement (see Right-of-Ways above) inward beyond the snow poles.